Because our products are high quality and made of steel, the average weight of each package is 4-6kg. Please note that all our online shipping prices are for orders up to 25kgs (approximately 24 brackets) in total. Orders in excess of this require a special shipping quote (in addition to potentially additional customs documentation).
As a result, we base our shipping fees on the greater of actual weight or volumetric weight of your purchase. Your shipping charge reflects the costs for that particular weight.
New Zealand orders are generally shipped by NZ Post Parcel Post Tracked which has a delivery target of 1-3 days throughout New Zealand.
Australia orders are shipped by NZ Post International Economy Courier with a tracked signature required. This typically takes 3-6 days for deliveries into Australia.
Other overseas orders are shipped by NZ Post International Economy Courier where available or Intenational Air where this is not available (we can quote on International Express Courier that is typically half the time but three times the cost). This typically takes 3-10 days to reach its destination.
All orders outside New Zealand are shipped on the basis that all customs, tax/GST, duty and entry costs are the responsibility of the purchaser. As a general guide items entering Australia with a value under AUD1000 do not attract customs or GST charges.
No On-Time Guarantee
We have no control over our shipping partners, their operations, or events that affect their delivery schedules. We therefore do not guarantee on-time delivery.
Email us for any special order delivery instructions and a quote here Quotes
No Liability For Customer Data Entry Errors
We are not responsible for customer errors in delivery address entry or delivery method. Please review your order and contact us immediately if you find mistakes.
If you or your designated recipient are not home to accept your parcel, and the delivery person can not find a secure drop point for it, he or she may make up to two additional attempts to deliver your package.
We are not responsible if you or your designated recipient is absent during any delivery attempts and, as a result, the package is returned to us as undeliverable. In such a case, an additional fee will apply to reship your package. If you choose to cancel your order after an instance of non-delivery, we will deduct the original shipping fee from your refund.
A Business Day is a regular work day. Business Days do not include weekends or local statutory holidays.
Orders received between Monday and Friday are usually processed the same business day or the next day. Orders received on Saturday and Sunday are usually processed on Monday.
UFO warrants the purchaser of goods against defects in workmanship and material for a period of 12 months from the date of purchase. Cookers are warranted for 12 months for domestic use only. Commercial use will void warranty.
Warranty and purchase receipt of this product are to be retained as proof of purchase and must be presented if making a claim under the terms of the UFO warranty. Repairs under warranty are made free of charge, provided the unit is delivered to our Service Department or Authorised Service Agent and freight charges both ways are paid by the owner. No liability will be accepted for any loss or damage in transit.
Note: In most cases the BBQ Body only will need to be returned.
UFO reserves the right to replace or repair the appliance within the warranty period.
Warranty does not apply to any defect, deterioration (including corrosion if located within 1 km of the sea), loss, injury or damage occasioned by or as a result of the misuse or abuse, negligent handling or if the product has not been installed and used in accordance with the instructions. The warranty is void if there is evidence of the product being tampered with by unauthorised persons.
If the product includes one or a number of accessories, only the defective accessory or part will be replaced i.e. Hose, Regulator, Rotisserie, Piezo Ignitor, Roast Hood, Baskets or extensions.
In the event of UFO choosing to replace the appliance, the guarantee will expire at the original date, i.e. 12 months from the original purchase date.
Where this product contains information from an overseas country, nothing in that information is intended to limit any condition, guarantee, right or remedy which may be available under the Consumer Guarantees Act 1993, except to the extent permitted by that Act. Approved For Outdoor Use Only
Fat fires are not covered under warranty
For service, spare parts or product information in New Zealand, please contact UFO here Customer Support
The revolutionary new way to cook made for use on Earth by humans
UFO Mini A portable cooker that can steam, smoke, bake and BBQ your food
UFO Portable Shane Cameron the Mountain Warrior has come on board to endorse this little beautie! One of the most simple and effective ways of cooking - from steaming your veges to smoking you dinner, be it fish, steak, sausages or even tomatoes!
UFO Cold Smoke Creator Produces cold smoke making it perfect for cold smoking of everything from cheese, to fish and even ham!
Cooking with your UFO is an awesome experience. You will enjoy its fabulous flavours that can be achieved by following our comprehensive recipe book, or by testing your own succulent choices! You can play with your tastes by adding smoking chips or even soil to the base of your cooker to get an authentic hangi taste.
We recommend encasing your meats, and veges in cabbage or banana leaves to encourage the natural flavour from them also. All you need to do is add 2.5L of water to the base of you UFO, lower in your food laden baskets, place the lid on and steam away for 2.5 hours. Watch the meat fall off the bone and your family and friends congratulate such a fine chef!
Should your taste buds desire a fresh mussel or two - steam them in your UFO confidently! Once they are open, they smoke beautifully in the UFO with some blue cheese scattered over them. Don't forget to add some smoking chips/dust to the base of your cooker for the smoking flavour. Your UFO can be used for smoking your meats and other seafood too.
Here all you need is your preferred flavour of smoking chips/dust sprinkled into the base of the cooker, lower your seasoned meat or fish, replace the lid and leave it to smoke for 20-25 minutes. Again, nothing but impressive as the flesh tastes simply delicious.
One of the best features of your UFO is its ability to be easily transported to your destination.
Take it along to your camping site, sports day, marae, family dinner, bach, boat club - wherever you can think of!
Just think - no digging holes, no permits, healthy, easy cooking for large or smaller numbers, and nothing to do but prepare and wait - don't forget too - limited dishes to be done afterwards! Just kick back and enjoy the rest of your day!